Privacy Policy

This Privacy Policy describes how xodejuo.com ("we," "us," or "our") collects, uses, and shares personal information when you visit or interact with our watch repair service website. We respect your privacy and are committed to protecting your personal data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

When you visit xodejuo.com, we may collect several types of information:

Personal Information: This includes your name, email address, phone number, postal address, and other information you provide when scheduling repair services, creating an account, or contacting us.
Service Information: Details about your watch, requested repairs, service history, and payment information.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
Usage Data: Information about how you use our website, including page views, navigation paths, and time spent on pages.
Cookie Data: We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can set your browser to refuse cookies, but this may limit your ability to use some features of our site.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain our watch repair services
To process and fulfill your repair requests
To communicate with you about your repair status and service updates
To improve our website and customer experience
To send you service-related notifications and updates
To respond to your inquiries and provide customer support
To maintain records of your repair history for warranty and service purposes
To comply with legal obligations and protect our rights
To detect, prevent, and address technical issues and security threats

3. Legal Basis for Processing

Under the GDPR, we process your personal data based on the following legal grounds:

Contractual Necessity: Processing is necessary to perform the contract we have with you (providing watch repair services).
Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services and preventing fraud, provided these interests are not overridden by your rights and freedoms.
Legal Obligation: Processing is necessary to comply with legal requirements.
Consent: In some cases, we process data based on your explicit consent, which you can withdraw at any time.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For repair records, we typically maintain this information for warranty purposes and to provide ongoing service for your timepieces. When determining retention periods, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

5. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Data Protection Rights

Under the GDPR and other applicable privacy laws, you have the following rights:

Right to Access: You can request information about your personal data we process.
Right to Rectification: You can request correction of inaccurate or incomplete data.
Right to Erasure: You can request deletion of your personal data in certain circumstances.
Right to Restrict Processing: You can request restriction of processing in certain situations.
Right to Data Portability: You can request transfer of your data to you or a third party.
Right to Object: You can object to processing based on legitimate interests or for direct marketing.
Right to Withdraw Consent: You can withdraw previously given consent for data processing.

7. Third-Party Disclosure

We may share your personal information with:

Service Providers: Third parties who perform services on our behalf, such as payment processing, data analysis, and IT services. These providers are contractually obligated to protect your data and can only use it for specified purposes.
Compliance with Laws: We may disclose your information when required by law, subpoena, or other legal process.
Business Transfers: If our company is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

8. International Data Transfers

Your personal data may be processed in countries outside your country of residence, including countries that may not provide the same level of data protection. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information, such as Standard Contractual Clauses approved by the European Commission.

9. Children's Privacy

Our website and services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

11. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device that help us recognize your browser and remember certain information. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until they expire or you delete them).

Last Updated: May 10, 2023