Terms and Conditions

1. Acceptance of Terms

By accessing or using xodejuo.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

2. User Obligations

When using our services, you agree to:

• Provide accurate and complete information about your watch and repair needs
• Pay all fees associated with your repair services in a timely manner
• Take reasonable precautions to protect your watch during transportation to our facility
• Collect your watch within 90 days after being notified of repair completion
• Not engage in any activity that could damage, disable, or impair our service
• Refrain from using our website for any unlawful purpose or in violation of these Terms

3. Service Limitations

While we strive to provide the highest quality watch repair services, there are certain limitations:

• We cannot guarantee repair of all watch types, especially rare, antique, or severely damaged timepieces
• Repair timeframes are estimates and may vary based on parts availability and complexity
• We reserve the right to refuse service for watches that we determine cannot be repaired to proper standards
• Additional charges may apply if unforeseen issues are discovered during the repair process
• Water resistance cannot be guaranteed for watches that have previously suffered water damage

4. Intellectual Property

All content on xodejuo.com, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of xodejuo.com and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, publicly display, or in any way exploit any of the website content without our express written consent.

5. Liability Limitations

To the maximum extent permitted by law, xodejuo.com and its affiliates shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damage to watches during shipping or delivery (customers are advised to use insured shipping methods)
• Failure to repair watches due to unavailability of parts or technical limitations
• Pre-existing defects or conditions in watches submitted for repair
• Any damages exceeding the amount paid by you for the specific repair service

6. Warranty and Returns

All repair services come with a 30-day limited warranty covering the specific repair performed. This warranty does not cover damage due to misuse, accidents, or normal wear and tear. To claim warranty service, the watch must be returned to us in its original condition. Additional repairs or adjustments not related to the original repair are not covered by the warranty and will incur additional charges.

7. Dispute Resolution

Any dispute arising from or relating to these Terms or our services shall first be resolved through good-faith negotiation. If such efforts fail, the dispute shall be resolved through binding arbitration in accordance with the commercial arbitration rules of the region. The arbitration shall be conducted in the English language, and the arbitrator's decision shall be final and binding on both parties. Each party shall bear its own costs in the arbitration proceedings.

8. Privacy Policy

Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our services, you consent to the data practices described in our Privacy Policy.

9. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on the website. Your continued use of our services after any changes indicates your acceptance of the modified terms.

10. Abandoned Property

Watches left unclaimed for more than 180 days after notification of repair completion will be considered abandoned. We reserve the right to sell or dispose of abandoned watches to recover repair and storage costs.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which xodejuo.com is registered, without regard to its conflict of law provisions.

12. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid or unenforceable provision shall be replaced with a valid provision that most closely matches the intent of the original provision.

Last updated: May 15, 2023